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[EVENT] BEYOND SERVICE EXCELLENCE

1 Days Dynamic Workshop BEYOND SERVICE EXCELLENCE – Value Beyond Services and Profit — (Syariah Version with Islamic Psychology Approach) Sebuah workshop dengan kemasan berbeda, disampaikan penuh makna, mudah diterapkan dan berdampak.. Memberikan makna lebih dari "layanan prima" yg terbukti efektif meningkatkan kepuasan & loyalitas pelanggan serta performa perusahaan/institusi/lembaga. With service excellence, there are no losers. Customers win. Employees win. The organisation wins. Delivering first-class service is a successful strategy for everyone. The Delivering Service Excellence training course covers all the essential customer service techniques enabling you to identify your customer's needs and keep delivering a level of service that ensures loyalty and increased profits. Providing customer service excellence is what will keep your customers coming back. And much more Barokah profit from Up Above... insya Allah How You Will Benefit - Deliver better, faster service and increase customer satisfaction - Learn how to gain repeat business - Know what customers expect - Increase your credibility with customers & value your organization - Manage stressful situations more effectively - Recognize the signals of customer irritation - how to respond appropriately & quickly solution to your customer’s problem What You Will Cover - The benefits of providing good customer service - Focusing on customer service excellence and success - How customer service creates revenue - Why customer satisfaction is based on perceptions - Focusing on customers expectations to save time & reduce stress - Managing customer expectations by personality style - Dealing with difficult customers - Responding effectively to specific customer behaviors Hotel PIH - Batam Centre Rabu, 25 Mei 2016 Jam 08.30-17.30 Fassilitator: —--Coach Gunawan---— Int’l Certified Trainer NFNLP Int’l Certified Leadership and Sales Trainer Director Nahwan Nur Foundation Comissioner of PT Cahaya Raudhah Indonesia Comissioner of PT Cahaya Sejahtera Indonesia Tepat diikuti oleh: SDM yg peduli terhadap kepuasan pelanggan, Pemilik Usaha, Pengelola Sekolah atau lembaga pendidikan, pelaku UKM, Amil & Relawan Zakat, UPZ masjid/instansi, calon wirausahawan, dosen, guru, mahasiswa dan siapapun yg peduli pada layanan prima. Pendaftaran: Purna WA/HP 0819 9090 7279 Supported by Insight Institute WeRead Clothes Raudah Indonesia HQ Line Kibar


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